Thank you for your order! Our average order processing time is 2-3 business days, although there may be delays during peak season and busy times. Please note we do not ship on the weekends or US federal holidays. (Christmas Eve *December 24th* and New Year's Eve *December 31st* also count as holidays since all shipping carriers operate on a limited schedule).
Priority/Express orders are fulfilled within 24 hours during our regular business hours (Monday-Friday between 7AM and 3PM CST). If the order is placed after 1:30 pm CST, it will be processed and picked up the following business day. WE DO NOT OFFER REFUNDS FOR SHIP TIME IF YOUR ORDER IS STILL WITHIN OUR PROCESSING WINDOW.
Order delivery times will vary based on the service chosen at checkout. We offer free USPS First Class shipping on all domestic orders $100+. Discount is automatically applied at checkout and it is only valid for customers based in the US. Please note, if you select our free shipping option, your package will be left either at the door or mailbox by the carrier. We will not be responsible for any lost, stolen or misplaced packages if the tracking information is marked as delivered.
As a courtesy, all customers are given the option to protect their packages with Route Package protection. For a nominal fee, Route will insure the package from loss, theft or damage. We highly recommend opting into this service, as we cannot he held liable for packages once they have been marked delivered by the carrier.
Once the order is shipped, the buyer assumes all responsibility for tracking their package. Please contact the carrier provided in your tracking information for any changes and or any delays. We’re able to assist with filing a loss claim with packages that have delayed over 10 business days. Please contact us for assistance.
It is the buyer's responsibility to provide us with the correct shipping address. Once we ship your order out and we provide a tracking number, we can no longer modify the address or intercept the package.
If you have an issue with your delivery, you can contact the carrier directly.
Still have questions? Please email them to firstname.lastname@example.org. We will reply within 24-72 hours.