What is your return policy?
We value your business and want you to be absolutely delighted with your purchase, but we know sometimes it is just not quite right.
We reserve the right to refuse any return that does not comply with the conditions stated below:
If your wrap turns out to not be what you expected, we will accept your unused, unworn wrap for refund or exchange. You have up to 10 days after delivery to initiate a return. After 10 days all sales are final.
All sale items are final sale.
*** Holiday Return Policy*** All unworn (non-sale) items purchased between November 15 and December 25 may be returned up to 30 days after the day of purchase.
Once you are provided with a return label from our return portal, you have 30 days to mail your return or exchange back to us. Once that label has expired, your order will no longer be eligible for return.
Please note, items must be in their original condition to receive a refund to your payment method. Items that are received with stains or damage will not be granted a refund. When trying on the items, we highly recommend using a wig cap or other means to protect the wrap from damaging hair products. All merchandise must be in unused, unwashed, and in otherwise perfect condition to be considered for return. Head wraps submitted for return that appear to have been worn or washed will be rejected and will not be returned to you.
Please note that any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
International orders are not eligible for returns or a free shipping return label at this time.
We only accept returns upon approval. We will not open or process returns that have not been approved.
After a return order is received by the You Go Natural please allow three business days for a refund or store credit.
Please visit our returns center to initiate a return.
If your wrap returns to us worn or damaged, you will not receive a refund of any kind.
For further assistance, please email firstname.lastname@example.org.